The following hints are intended to help you plan ahead and
achieve a trouble free hire.
We know our customers will be busy just before their function
and will try to meet any preference for AM or PM delivery. However,
our delivery schedules for any day are changing up to the morning
of loading and specific delivery times cannot be guaranteed.
If you have to go out perhaps arrangements could be made with
a neighbour or relative to be available to receive delivery.
Deliveries will assume to be to a ground floor point within
reasonable distance of vehicular access. Any variations to this
must be made known to us at the time of booking.
When we are collecting, the complete hire must be together at
one collection point.
The number and type of containers will be noted on the delivery
note and will constitute the initial delivery and collection
check. Only the containers supplied will be accepted back and
any missing will be charged for.
Deliveries are normally made Monday to Friday during normal
working hours. If you are using a hall or unmanned venue please
make sure that they will accept delivery in advance of the function.
Extra charges are added for weekend and evening deliveries.
After receipt of your order it should be checked at some time
prior to the event and any shortages or damage notified by phone.
This will enable us to correct any problems.
No claims for shortages or damaged goods will be accepted on
the return of the hire.
To return your hire please put the same size/type of crockery/glasses
into the boxes provided. Mixing different sizes of plates etc
randomly into containers can cause damage in transit.
The original items supplied must be returned. No substitute
goods will be accepted. Particular care must be taken with glasses
when using a venue that has their own, as they often get mixed
up.
Hires will be checked as soon as possible after their return
the timescale will depend on our workload at the time.
